Our returns policy at FitazFK is that all products must be returned within 14 days of your purchase being delivered. If 14 days have gone by since your delivery, unfortunately we can’t offer you a return.
Due to fees incurred by our payment gateways it is also standard to charge an $8 fee on returns.
Please note we do not issue refunds on non-faulty items, only in-store credit once your return item is received back at our facility.
To be eligible for a store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging, some of our goods are non-returnable and are listed below under ‘Additional Non-Returnable Items’.
FitazFK does not offer exchanges. If you require a replacement size, colour or alternative item(s), Your original order will be returned for a store credit and you are required to purchase it by placing a new order.
To be eligible for a return;
- Items must be returned within 14 days of delivery
- All original tags must remain attached
- Item/s must be unworn, unwashed and returned in original condition
- Return must include the returns form
- Must not be damaged or altered in any way
- Products must not smell or marked of perfume, deodorant, make-up or tan.
Specific goods are non-returnable and are listed below under ‘Additional Non-Returnable Items’.
ADDITIONAL NON-RETURNABLE ITEMS:
- Gift cards
- Sale items
- Downloadable software products (IP)
- Water bottles, shakers or coffee cups
- Underwear that does not have hygienic liner intact.
HOW TO COMPLETE YOUR RETURN
Please download our returns form here – fitazfk-clothing-returns-form.pdf.
To complete your return we require the receipt and returns form to accompany the package back to FitazFK. Please return your package to the following address that applies to you:
Australia & New Zealand Customers
101 Main St
Kangaroo Point, QLD, 4169
All other countries (USA, UK, EUR, etc)
Please see the outside of the package your items arrived in for return address to our shipping warehouse in the US.
Please note that the goods are your responsibility until they are returned to FitazFK and we will not issue a store credit on goods that are not received or are lost in transit.
The cost of shipping the goods back to FitazFK will in no way be covered or refunded by FitazFK.
Please do not send your purchase back to the manufacturer.
THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL RETURNS ARE GRANTED:
- Hard copy books with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Where are bundle is purchased of Ebooks/Programs and Equipment together with the equipment the only product available to be returned.
Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your in-store credit.
If you are approved, then your store credit will be processed and sent to you within 5 business days approximately.
Please note, Afterpay orders are subject to the same non-returnable conditions as mentioned under the respective categories.
If you have any queries regarding your Afterpay payments or account, please don’t hesitate to contact Afterpay on 1300 100 729 or at firstname.lastname@example.org.
Only regular priced items may be returned, unfortunately sale items cannot be returned.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, get in touch at our help centre.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver and they will find out about your return.
Please note: The final decision on all returns and/or store credits is at the discretion of Fitaz Health PTY LTD.